Top-rated auto insurance providers go beyond offering affordable coverage that meets their customers’ needs. These companies prioritize customer satisfaction, providing a hassle-free experience for managing policies and making payments.
To identify the best auto insurance companies, we analyzed data on customer complaints, consumer experience, and financial stability. We also examined the coverage options available and evaluated the ease of interacting with the insurer online, whether for obtaining a quote or filing a claim.
Taking all of these factors into account, we have compiled a list of the top auto insurance companies for 2023.
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The best car insurance companies:
The following are the best car insurance companies of 2023. This post will be updated on a monthly basis, so make sure to bookmark this post.
In our rankings for 2023, New Jersey Manufacturers Insurance (NJM) takes the top spot for the highest score.
NJM has received high rankings in J.D. Power’s satisfaction studies as well. It placed fourth out of thirteen insurers in the mid-Atlantic region in the 2022 U.S. Auto Insurance Satisfaction Study, which assesses overall customer satisfaction. Additionally, NJM ranked second in J.D. Power’s Auto Claims Satisfaction Study.
NJM offers a range of standard auto coverage options, along with additional benefits such as new car replacement coverage and pet coverage that pays for veterinary bills if your pet is injured in a covered car accident. You can also choose to add gap insurance to help pay off your car loan in the event your vehicle is stolen or totaled.
For 2023, American Family has been named the top large insurer on our list.
In the 2022 J.D. Power customer satisfaction study, American Family ranked above average among eleven mid-sized insurers for satisfaction with the insurance shopping experience. Additionally, in J.D. Power’s 2022 Auto Insurance Claims Satisfaction Study, American Family ranked eighth out of 21 companies.
American Family provides various discounts to drivers in select states, including loyalty discounts, discounts for completing defensive driving courses, and discounts for students studying away from home. The company also offers driving monitoring apps that reward safe driving habits with discounts.
Nationwide presents several auto insurance choices and discounts, including additional benefits for its loyal customers. These benefits include coverage for replacing lost or stolen car keys, up to $400, if you have comprehensive insurance, and pet injury protection with collision coverage.
Nationwide’s loyalty rewards program includes minor accident forgiveness, meaning your rates won’t increase if you have a minor accident and file a claim that’s within Nationwide’s accident threshold. This program doesn’t have a limit on the number of accidents.
Progressive offers a range of features and options that vary based on your state of residence.
Among the more noteworthy benefits are two free accident forgiveness options that prevent your rates from rising after a collision. Most states automatically include small accident forgiveness with your policy, which forgives accidents resulting in $500 or less in repairs. For customers who have been with the company for at least five years without any accidents or traffic violations, large accident forgiveness is available, covering more substantial crashes.
Pet owners can benefit from Progressive’s pet injury protection, included with collision coverage, and a “savings bank” deductible that reduces your deductible by $50 for each claim-free policy period, with a minimum deductible of $0.
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Although Country Financial began as an insurer for farms and crops, it currently provides a broad range of products, including business, boat, and motorcycle insurance. Additionally, it received fewer customer complaints for auto insurance than similarly-sized companies, and it had the fewest complaints among the insurers on our 2023 best list.
Country Financial offers various discounts, and its DriverIQ app gives customers an opportunity to save based on their driving habits. Drivers who sign up receive an automatic discount, and their driving behavior won’t result in rate increases.
Auto-Owners received an A++ rating from AM Best for its financial strength, a critical factor to consider when selecting an insurance provider since it indicates the company’s ability to pay a claim.
Additionally, Auto-Owners offers benefits to policyholders, such as waiving your deductible in specific circumstances. For instance, if you get in an accident with another Auto-Owners policyholder, the collision deductible will be waived.
Furthermore, if you have both home and auto coverage through Auto-Owners and make a claim due to the same covered loss, the auto insurance deductible can be reduced or waived.
In J.D. Power’s 2022 studies, Auto-Owners ranked No. 5 out of 11 mid-sized insurers for customer satisfaction concerning insurance shopping and No. 14 out of 21 companies for customer claims satisfaction in 2022.
Amica is a great option if you are searching for ways to reduce your auto policy expenses. Amica offers more discounts than most insurers, such as for owning a home, insuring more than one vehicle, completing a defensive driving course, and setting up automatic payments.
Furthermore, if you go through the claims process, you may not see a rise in your rates. Customers who choose specific upgrades can earn “Advantage Points” for good driving, renewing a policy, and referring other drivers.
These points can be used to keep your current rate after an accident. Amica also ranked highly in J.D. Power’s 2022 studies, with a No. 3 ranking among 11 midsized insurers for insurance shopping satisfaction and a No. 1 ranking out of 21 insurers for overall auto claims satisfaction.
State Farm, the biggest personal auto insurance company in the US, earned the top position among eight large insurers in J.D. Power’s 2022 US Insurance Shopping Study.
In the same year, the company was ranked seventh out of 21 companies in J.D. Power’s US Auto Claims Satisfaction Study and first for overall satisfaction in the Southwest.
State Farm provides several discounts to drivers who have multiple cars, are good drivers, or take a defensive driving course. The company offers a safe driving app that rewards drivers with a discount for following traffic rules and driving carefully.
Auto Club Group:
Auto Club Group is a great choice for drivers due to its extensive range of discounts and low complaint rates for auto insurance compared to other companies in its category. You don’t need AAA membership to purchase a policy, but if you do, you’ll receive an extra discount on your auto insurance. AAA members also have access to various benefits, including discounts on hotels and restaurants.
Auto Club Group provides several auto insurance options, such as rideshare insurance and gap insurance. Gap insurance covers the difference between the value of your car and the amount of your loan or lease balance if the vehicle is stolen or declared a total loss.